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Privacy Policy

Last updated: January 2026

1. Data Controller

China Healthcare Guide is operated by:

  • Company: Twinhalls Limited
  • Registered Address: 128 City Road, London EC1V 2NX
  • Email: support@twinhalls.co.uk

Twinhalls Limited is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our services, including:

  • Name and contact information (email, phone number)
  • Country of residence
  • Medical inquiries and health-related information you choose to share
  • Communication preferences

Automatically Collected Information

When you access our website, we may automatically collect certain information through cookies and similar technologies (with your consent), including:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on pages
  • Referring website addresses

For details about cookies, please see our Cookie Policy.

3. Lawful Basis for Processing

Under UK GDPR Article 6, we process your personal data based on the following lawful bases:

  • Consent (Article 6(1)(a)): For advertising cookies, analytics cookies, and marketing communications. You can withdraw consent at any time.
  • Legitimate Interests (Article 6(1)(f)): For website security, fraud prevention, improving our services, and essential website functionality. Our legitimate interests do not override your fundamental rights and freedoms.
  • Contract (Article 6(1)(b)): When you submit an enquiry or request information, we process your data to respond to your request.
  • Legal Obligation (Article 6(1)(c)): Where we are required to comply with legal requirements, such as tax or accounting obligations.

4. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services
  • Respond to your inquiries and requests
  • Connect you with medical institutions and healthcare providers
  • Send administrative information and updates
  • Improve our website and services
  • Display personalised advertisements (with your consent)
  • Comply with legal obligations

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Contact form enquiries: 3 years from submission
  • Cookie consent records: Duration of consent plus 1 year
  • Analytics data: 26 months (anonymised)
  • Server logs: 30 days
  • Marketing preferences: Until you withdraw consent

After the retention period, data is securely deleted or anonymised.

6. Information Sharing

We may share your information in the following circumstances:

  • With medical institutions when you request information or services
  • With service providers who assist in operating our website (under data processing agreements)
  • When required by law or to protect our rights
  • With your explicit consent

We do not sell your personal information to third parties.

7. International Data Transfers

Your information may be transferred to and processed in countries outside the UK, including:

  • United States: Google services (AdSense, Analytics). Transfers are protected by Standard Contractual Clauses (SCCs) approved by the UK ICO.
  • China: Medical institution enquiries. We only transfer data with your explicit consent and implement appropriate safeguards.

We ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR Articles 44-50.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure hosting with access controls
  • Regular security assessments
  • Staff training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights regarding your personal data:

Right of Access (Article 15)

You have the right to request a copy of the personal data we hold about you. We will respond within one month of receiving your request.

Right to Rectification (Article 16)

You have the right to request correction of inaccurate personal data.

Right to Erasure (Article 17)

You have the right to request deletion of your personal data in certain circumstances, including when the data is no longer necessary for its original purpose or you withdraw consent.

Right to Restrict Processing (Article 18)

You have the right to request restriction of processing of your personal data in certain circumstances.

Right to Data Portability (Article 20)

You have the right to receive your personal data in a structured, commonly used, machine-readable format.

Right to Object (Article 21)

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent (Article 7)

Where we process data based on consent, you have the right to withdraw consent at any time. For cookies, you can manage your preferences via the "Cookie Preferences" link in the footer.

To exercise any of these rights, please contact us at support@twinhalls.co.uk. We will respond within one month.

10. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

11. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

12. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk/make-a-complaint
  • Phone: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

  • Company: Twinhalls Limited
  • Address: 128 City Road, London EC1V 2NX
  • Email: support@twinhalls.co.uk